Alignment process on HP Envy 6000e after replacement cartridge installment

[Billyzack]

Do I need to go through the "Restart alignment" process which my printer instructed me to do so, after I inserted new replacement ink cartridges.  The alignment process timed out and the instructions say to restart the alignment using the HP Smart app which I don't know how to do.  The printer is on now waiting for me to do something concerning the HP Smart app.  If I turn off the printer and turn it back on will this disrupt the printer's proper working capability?

[Irfan_06]

Hi @Billyzack,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that is stuck on alignment page.

Yes, please go ahead and align the printer if it is showing up on your printer

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support