All-in-one printer not working

[Howie2630]

3 separate problems:-

1) Black copies are fuzzy

2) Colour copies are only printing in 2 colours, not 3

3) the paper feeder is twisting the paper to the right, and it is therefore jamming within 1 to 2 inches of travel

I cannot find a way of speaking to someone at HP who can help me with these problems.  Can you give me a contact number for someone at HP?

[Hawks_Eye]

Hi @Howie2630 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for laying out the issues so clearly. It’s genuinely frustrating when a printer misbehaves in multiple ways—especially when you rely on it for smooth, consistent output. Let’s tackle each problem step by step to help restore your printer’s performance.

 

1. Black Copies Are Fuzzy

This usually points to ink delivery or alignment issues:

• Run a Print Quality Diagnostic Page:
  • Open the HP App on your computer or mobile device.
  • Go to Printer Settings > Reports > Print Quality Report.
• Clean the Printhead:
  • In the HP App, navigate to Printer Maintenance > Clean Printhead.
  • Run the cleaning cycle and check if the black output improves.
• Align the Printhead:
  • Use Printer Maintenance > Align Printhead to ensure crisp output.

More details: HP Print Quality Troubleshooting

 

2. Color Copies Only Printing in 2 Colours

This suggests one of the color cartridges may be clogged or empty:

• Check Ink Levels:
  • Open the HP App and go to Supplies Status.
  • Confirm all three color cartridges (cyan, magenta, yellow) have sufficient ink.
• Run a Printhead Cleaning Cycle:
  • Same steps as above—this helps unclog blocked nozzles.
• Replace Low or Empty Cartridges:
  • If any cartridge is low or expired, replace it with a genuine HP cartridge.

Guide: HP Ink Cartridge Replacement

 

3. Paper Feeder Twisting and Jamming

This mechanical issue can stem from misaligned rollers or debris:

• Check for Obstructions:
  • Power off the printer and inspect the paper path and rollers.
  • Remove any torn paper, dust, or foreign objects.
• Clean the Paper Feed Rollers:
  • Use a lint-free cloth lightly moistened with distilled water.
  • Gently clean the rollers and let them dry before use.
• Load Paper Properly:
  • Fan the stack of paper before loading.
  • Ensure the paper guides are snug but not tight.

Step-by-step: HP Paper Jam Troubleshooting

Let me know your printer model and region if you'd like help finding compatible cartridges or roller kits. I’m here to make sure your printer gets back to smooth, vibrant, and jam-free operation.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye