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‎11-05-2024 09:50 AM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer

I bought new 9non HP) cartridges online, and when I install them I get an error stating the indicated cartridges have been identified as altered or cloned. How can I bypass this and allow the cartridges that I bought to be used?

Category:
1 REPLY 1

‎11-05-2024 09:55 AM

HP Recommended

Hi @Mikeydub03 

 

You purchased an HP+ printer, this printer cannot use third party cartridges, they must be original HP cartridges.. You could buy a model that does not belong to the HP+ “e” series.

 

Frequently Asked Questions (FAQs) about HP+ Printers | HP® Official Site

 

No. Customers can choose to participate in Instant Ink, which provides convenience and cost savings of up to 50 percent3,4, or purchase Original HP Ink or Toner directly from the retailer of their choice. HP+ printers requires the use of Original HP Ink or Toner to operate even after expiration of the Instant Ink trial.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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