Am not able to override Incompatible Cartridge message even with HP cartridge is installed

[roadrunner19]

I tried to use a black 962XL cartridge that was compatible with an HP 9010.  When it didn't work I discarded it and replaced it with an Official HP cartridge.  I still received the message, "This printer is not designed to use continuous ink systems.  To resume printing, remove continuous ink system and install original HP (or compatible} cartridges.  I tried unplugging, restarting and all the other suggestions but when that didn't work, I sent back that cartridge and ordered another HP cartridge.  It still doesn't work even after removing all cartridges, reinstalling the  problem cartridge , unplugging the printer for 20 minutes and restarting, etc.   Any more suggestions or am I out of luck?

[zoey7886]

@roadrunner19, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding incompatible cartridge! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP OfficeJet 9010 printer has locked itself into detecting a continuous ink system, even though you've switched back to original HP cartridges. Here are some troubleshooting steps you can try:

1. Perform a Hard Reset

• Remove all ink cartridges from the printer.
• Unplug the printer from power and remove the power cable from the wall outlet.
• Wait at least 10 minutes.
• Press and hold the Power button (if applicable) for 30 seconds to discharge residual power.
• Reconnect the power cable and turn the printer back on.
• Reinstall only original HP cartridges and check if the error persists.

2. Reset Ink Cartridge Detection

• Remove all cartridges.
• Clean the cartridge contacts with a lint-free cloth and a little distilled water or isopropyl alcohol.
• Clean the printer’s cartridge slot contacts carefully.
• Reinstall the cartridges and restart the printer.

3. Disable HP Cartridge Protection

• If you previously enabled HP Cartridge Protection, your printer might reject even original HP cartridges.
• To check:
  1. Open HP Smart App or access your printer settings via a web browser (type the printer's IP address).
  2. Navigate to Settings > Printer Preferences > HP Cartridge Protection.
  3. Disable it and restart the printer.

4. Update Printer Firmware

• If your printer's firmware is outdated, it may not recognize the cartridge properly.
• Download the latest firmware from HP support website and install it.

Also refer to this link.  

Let me know if these help.

Take care, and have an amazing day!  

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Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

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Take care, and have an incredible day ahead! 

Regards, 

Akhi_H