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‎05-14-2022 05:09 PM - last edited on ‎05-15-2022 07:06 AM by Retired

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer

THE BLACK CARTRIDGE IS FULL AND I DO NOT HAVE A TRI-COLOR CARTRIDGE IN.  NOTHING IS PRINTING IN BLACK - PAGE COMES OUT BLANK.

Category:
1 REPLY 1

‎05-17-2022 08:09 AM

HP Recommended

@LORIANN2

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Are you able to print from other devices? 
  • Are you getting any error messages or codes?
  • Are you able to make copies from the printer?
  • Are you printing from your phone or computer?

Printers that use two cartridges (one black, one tri-colour) can print if one cartridge is empty.

To continue printing, remove the empty cartridge from the printer. If a Single-cartridge mode message displays, select OK. 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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