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‎10-04-2022 08:53 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

I HAVE A HP OFFICE JET PRO 6978 THAT HAS BEGUN RECENTLY TO NOT PRINT COLORS CORRECTLY.... FOR EXAMPLE BLACK TEXT APPEARS RED, BLUE APPEARS RED, PICTURES HAVE A YELLOW TINT IN BACKGROUND.  I REPLACED CARTRIDGES, CLEANED PRINT HEAD, ETC.  ANY IDEAS?

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1 person had the same question
3 REPLIES 3

‎10-07-2022 08:38 AM

HP Recommended

Hi @LOU1962,

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.

 

Please try these steps - Print Quality Issue

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎10-08-2022 12:37 PM

HP Recommended

I just realized I have a lot of ink leaked out. to the right of the printer carriage....lots of ink. Is there a way to fix this problem?

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‎10-13-2022 10:09 AM

HP Recommended

Hi @LOU1962,

 

Thanks for your reply and my apologies. This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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