BRAND NEW genuine HP 952XL cartridges bought from Costco don’t work due to “Older generation”

[Eastsider]

I have an HP 8715 printer that was low on ink.  We took the backup ink cartridges that we purchased from Costco for when it ran out of ink and put them in the printer. They were the proper ink cartridges, genuine HP and the correct replacement numbers (952XL).  The printer said they were an older generation cartridge and would not work.  Is there anything that can be done to make these work?  These things are expensive and if these won’t work and I can’t exchange them for replacements I will change to another brand of printer.

[sandytechy20]

@Eastsider

Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

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