Bad 951XL Magenta Ink Cartridge

[Gideon67]

My 951XL Magenta Ink Cartridge ran out of ink as indicated by the printer.  I have bought 3 new HP 951XL Magenta Ink Cartridges from Walmart and each time the printer recognizes a genuine cartridge.  Then it reports that the cartridge appears to be damaged.  I followed the instructions to unplug the printer for 60 seconds but got the same error.  The message on the computer screen is

Ink Cartridge Failure 

--951XL Z10 Magenta   

Cartridges listed above are damaged or have failed     

Remove them and replace with new cartridges

I had this problem a year ago with the black and it took 4 or 5 tries with new cartridges.  Why is this happening?  What can I do?  

[Anand_Andy]

Hi @Gideon67,

Welcome to the HP Support Community

I understand you are facing an ink cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the printer prior to the issue?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

Hope this helps! Keep me posted.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gideon67]

I have been unable to work on the printer for a while.  Just noticed your response.  I ordered a complete set of print cartridges directly from HP.  I installed the Magenta 951XL and got the same error message: " INK CARTRIDGE FAILURE -951XL Z10 Magenta.  Cartridges listed above are damaged or have failed.  Remove them and replace with new cartridges."

I cleaned the electric contacts on the cartridge and the print head.

I tried to update the firmware but when I got to select the printer which it listed, I could not make a check in the box?

Really frustrated.