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‎05-08-2024 11:04 AM

HP Recommended
Product: HP OfficeJet Pro 9018e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have an HP OfficeJet Pro 9018e All-in-One and its been working fine.   The black ran out and I replaced it with the exact model number last used in the printer - 962XL Black - and it won't work.   I did all the recommendations under clearing ink problem like reinstalling,   Unplugging for 60 seconds and rebooting printer, trying to clean electric contacts all with no success.    I then bought and installed another 962XL black cartridge and its working fine again.     I would like to find out how to get a replacement cartridge for the one that doesn't work.   The expiration date on the cartridge it August, 2025.  Looking at the website, I didn't find an answer.   HELP!

 

Thanks!

Category:
1 person had the same question
1 REPLY 1

‎05-10-2024 04:31 AM

HP Recommended

Hi @Jerry78633,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To get the ink replacement, I recommend you contact phone support- for more options. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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