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‎11-27-2020 09:19 AM

HP Recommended
Product: Officejet5255

I was having issues printing after I installed a new color cartridge. After troubleshooting and following your advice, I installed another new cartridge, and the problem was resolved. 

You mentioned that I can receive a refund for this faulty cartridge. How do I do that? 

 

Category:
3 REPLIES 3

‎12-04-2020 01:08 AM

HP Recommended

@misskrell, Welcome to the HP Support Community!

 

Please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridge if it is under warranty. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎12-18-2020 09:56 AM

HP Recommended

I've been sitting her for 15 minutes trying to figure this out, and it's not worth it. 

So complicated to get my money back on a bad cartridge.

I will never buy another HP printer. 

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‎12-19-2020 06:50 AM

HP Recommended

Hi @misskrell,

 

I'd like to help!

 

Could you brief me on the printer issue?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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