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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-23-2022 07:23 AM

HP Recommended

Hi there, have had really bad quality prints despite receiving and replacing cartridges via HP Instant Ink. Printer HP Photo Envy 6234. Alignment and trouble shooting didn't help. There could be something wrong with the black cartridge as this is showing 3/4 full and I only received and replaced the colour one recently - is there a chance to send the black one shortly to see if the issue resolves?

Thanks, Yulia

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3 people had the same question
5 REPLIES 5

‎01-23-2022 08:42 PM

HP Recommended

Hello @YuliaBeecroft .
Please update the printer firmware:
https://ftp.hp.com/pub/softlib/software13/printers/en6200_2143A/EN6200_2143A.exe

 

Perform up to 3 consecutive cleanings:
a. Load unused plain white A4 or letter size paper in the input tray.
b. On the printer control panel screen, from the Home screen, touch (Configure/setup ).
c. Tap Tools , then tap Clean Cartridges, and then follow the on-screen instructions.

 

Align the cartridges:
a. Load unused plain white A4 or letter size paper in the input tray.
b. On the printer control panel screen, from the Home screen, tap (Configure/setup).
c. Tap Tools , then tap Align Cartridges, and then follow the on-screen instructions.
5. Print a diagnostic page if the cartridges are low on ink.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
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‎01-25-2022 05:50 AM

HP Recommended

Thanks so much for your response - have updated the software and done 3 levels of cleaning and alignment and the quality is still bad - printer says I should contact tech support, could you advise how I can do this please? Many thanks again! Yulia

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‎01-27-2022 12:22 AM

HP Recommended

@YuliaBeecroft 

Do you still have warranty?
What country/city are you contacting us from?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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‎02-02-2022 12:50 PM

HP Recommended

It was bought in March 2019 with Instant Ink enrolment and I have monthly billing statements covering from that period - can't easily figure what the warranty terms are, unfortunately. Based in the UK. Thanks so much for looking into this, Yulia

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‎02-16-2022 05:18 AM

HP Recommended

Hi @GOLD_MASTER, 

Just wanted to check whether you could advise based on the date of purchase re warranty, don't know what the usual practice would be considering I'm paying for Instant Ink but unable to print. Do I cancel Instant Ink and try and fix the printer by myself? Would would you recommend? 
Many thanks for all our support?
Yulia

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