Bad print quality

[MunafMeghani]

I just replaced the black cartridge received from HP Instant Ink. The black and white print is showing white lines all over the page.

I cleaned the head and used diagnostic tools. Not solved. The printer serial number is [Personal Information Removed]

Please help.

[sandytechy20]

@MunafMeghani

Welcome to the HP support community.

I understand that you getting print quality issues with the printer, I am glad to assist you.

Clean the ink cartridge and carriage electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the ink cartridge access door on the front of the printer.
• 
• Gently press down on the cartridge to release it, and then pull it out of the slot.
• 
• Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.
• CAUTION: Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.
• 
• Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
• 
• Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
• 
• Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
• Repeat these steps for the other cartridge if it was indicated in an error message.
• Close the door to the cartridge access area.

Refer to this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.