Bad region

[Rimas1987]

Dear HP Support,

I own an HP Envy 5530 printer (Serial Number: [edited], which was originally set up using HP 61 cartridges in the United States/North America.

I have recently relocated to Norway and would like to use HP 301 cartridges, which are standard in the European (EMEA) region. However, my printer currently displays an “Incompatible Cartridge” error when I install these.

I kindly request a region reset for my printer to switch from the North American region to the EMEA region so I can continue using it with HP 301 cartridges.

The new cartridge I have is:

Model: HP 301 Tri-colour

Part Number: CH562E

Purchased in: Norway (Elkjøp store)

And HP 301 Black

Part Number:CH561E

Please let me know what information or steps are needed from my side to proceed with the region change.

Thank you in advance for your assistance.

Best regards, 

Rimas

[Max3Aj]

@Rimas1987, Welcome to HP Support Community!  

I will be more than happy to help you out here. 

  

We need to perform a regional reset on the printer to resolve this issue.  
  

To perform a printer region reset you need to meet the following conditions:  

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select “Yes" on the bottom left to say “Thanks” for helping!  
 

Max3Aj

HP Support 

[Rimas1987]

Hi. All software is installed on my computer and I have old cartridges and new cartridges also. HP Smart App also installed. Im waiting for next step 🙂

[Max3Aj]

@Rimas1987, Thank you for your response, 

  

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well) 

  

Launch HP Smart and click the product ink levels to open the Supported Cartridges window. 

Clicking ink levels in HP Smart 

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels. 

Clicking to the right of the ink levels 

The Set New Regions window opens. 

  

Please share screenshot of this window on Private message.  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

  

Use the "Copy to Clipboard" feature to paste the values here. 

Max3Aj

HP Support 

[Rimas1987]

should I put in my new cartridges into printer or leave it with old ones?

[Max3Aj]

@Rimas1987, Thank you for your response. 

Either will work. 

Please share the requested details over the private message. 

Max3Aj

HP Support 

[Rimas1987]

I can't , because when I press your link, this message shows up: You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

[Rimas1987]

And only "HIDE PRINTER" box pops up 😞

[Max3Aj]

@Rimas1987, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support