Billing

[Allie1551]

Please Help!

On several occasions I have unsuccessfully attempted to cancel my HP Instant Ink subscription service since October 2024.

I have utilized the website, chat site, and sent emails that do not seem to go through. As a result, each month I am continually being charged $7.44, which is being paid via Paypal Services. These contested charges are listed below.

The computer/printer was disconnected from service last October due to a flooding event in Florida and the printer was destroyed. I went online several times and ended service with HP in October, but HP is still charging me for their monthly service. I then disconnected auto pay services with Paypal but again, somehow HP is still able to charge me monthly.

I simply want to cancel this service and have the contested payments outlined below refunded to my credit card.

Does anyone have a direct contact number or email address? Thanks.

Oct 23 $7.44

Nov 23 $7.44

Dec 22 $7.44

Jan 22 $7.44

Feb 22 $7.44

Mar 23 $7.44

Apr 18 $7.44

[Hawks_Eye]

Hi @Allie1551 

Welcome to the HP Support Community! 

Thanks for posting your query! My sincere apologies for the inconvenience caused to you.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Allie1551]

HP ENVY Pro 6455 All-in-One Printer

Email Address: upourallie@**bleep**.com

Printer Serial Number: TH03E1B0YQ

HP account Plan ID number: 8623587455

*Please acknowledge receipt of information and status of refund(s) & cancellation.

[Hawks_Eye]

@Allie1551 

Thanks for all the details.

Allow me to check the account details and revert with an answer.

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

If possible, please delete the personal information shared over public post.

Thanks,

Hawks_Eye