Black 64XL Ink Cartridge not working?

[nintendo424]

Hi, I recently purchased a pair of 64XL Black and Color ink cartridges for my ENVY6255. For some reason, the black ink is refusing to work. I have tried resetting the printer, but I keep getting "Remove and reinstall the indicated ink cartridge." It is an official HP cartridge from the HP Store.

[KrazyToad]

@nintendo424

Welcome to HP Support Community

I would like to help

Please try these steps

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Also ensure the printer has latest Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16

If the issue persists please contact HP Support in your region for replacement cartridges

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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