Black Cartridge not working

[pipipiripi]

I just bought few days ago a hp 680 black cartridge and when we put in the printer it didnt work. Its not recognized we already cleaned the head still no. How to solve this? The cartridge is made in malaysia sold in the philippines. Is this called the region incompatible or other?

Thank you

[Jay_G24]

Hi @pipipiripi,

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[pipipiripi]

I already performed the Error Indicates Faulty Ink Cartridge tutorial in your site, but still not working. 

Yes I searched my printers warranty it says that is expired. Please help thank you

[Jay_G24]

@pipipiripi,

This does seem like a cartridge issue.

I’d recommend you contact HP Phone Support in your region for replacement options.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!