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‎08-23-2023 08:02 AM

HP Recommended
Product: HP Photosmart Premium e-All-in-One Printer - C310a

When I print a document, it comes out really light gray. I just replaced the black ink cartridge. I have run through the cleaning process, alignment, printed test pages several times. Nothing has helped. It either prints light gray or blank. I have adjusted the print settings from color to black and white only, that hasn't made a difference. I have made sure grayscale is set to off. 
Not sure what else to do. 

Category:
1 REPLY 1

‎08-27-2023 08:18 AM

HP Recommended

Hi @Bee0310,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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