Black Ink cartridge problem

[Marinaccia]

After I had installed the new cartridges I did my printing without problems for days, and today all of a sudden I got the message "Remove and reinstall the indicated (black) ink cartridge...." . I did it a couple of times and also tried the automatic clean procedure that did not go through. The same message comes up and I cannot do any printing either Black nor Color, Can you please help? Thanks

[zoey7886]

@Marinaccia, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your black ink cartridge! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing an ink cartridge error on your HP ENVY 7640 e-All-in-One Printer, follow these steps to resolve the issue:

Reset the Printer:

• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Remove and Inspect Cartridges:

• Open the door to access the ink cartridges.
• Remove the indicated cartridge.
• Check for any protective tape and ensure it is removed from the cartridge contacts.
• Inspect the copper-colored contact on the cartridge for any debris or damage.

Clean the Cartridge Contacts:

• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• Wipe the contacts inside the printhead (cartridge slot) with a lint-free cloth to remove any debris.
• Reinsert the cartridge into its slot and ensure it snaps into place firmly.

Update Printer Firmware:

• Ensure your printer firmware is up to date by visiting HP's Firmware Update Page.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Marinaccia]

Hi Zoey, I followed the recommended procedure, but unfortunately the problem is still there and I keep receiving the same message. I also checked the firmware that is updated automatically (current version is NSM2CN2022AR). 
What else can I do?

Thanks, Marinaccia

[zoey7886]

@Marinaccia, thank you for getting back to me!

Please follow this step:

Replace the Problem Cartridge

If cleaning and reinstalling the cartridge do not resolve the issue, you may need to replace the problem cartridge with a new one. Replacement cartridges are part of the HP Instant Ink subscription and can be obtained through HP Instant Ink support.

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,