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‎08-02-2021 04:37 PM

HP Recommended
Product: HP Deskjet 4100 series
Operating System: iOS

My printer claims it has a full cartridge of  black ink, and I believe it is pretty full considering I used it once a while back after it was changed. When I tried printing today, no black ink was being printed. Not even on the printer quality reports.. and when I check the HP smart app it claims both of my cartridges are full.  

How do I go upon fixing this? 
 Thank you! 

Category:
3 people had the same question
1 REPLY 1

‎08-05-2021 01:08 PM

HP Recommended

@Coste

 

Welcome to the HP Support Community.

 

Are you able to copy in black?

 

Try the steps from here: https://support.hp.com/in-en/document/c06557991

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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