Black Ink not printing

[KimberlyD2]

I replaced the Black ink on my Envy 7155 printer. Only yellow is printing. What should I do>?

[Kuroi_Kenshi]

Hi @KimberlyD2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps to troubleshoot and resolve the issue:

1. Check Ink Cartridge Installation:

• Ensure the black ink cartridge is correctly installed in its slot. It should click into place securely.

2. Reset the Printer:

• With the printer turned on, unplug the power cord from the printer and the wall outlet.
• Wait for about 60 seconds, then plug the power cord back into the printer and the wall outlet.
• Turn the printer back on.

3. Clean Ink Cartridges and Printhead:

• Turn the printer on and open the ink cartridge access door.
• Remove the black ink cartridge.
• The copper-colored contacts on the cartridges might be dirty or have some ink residue. Clean them with a lint-free cloth lightly moistened with distilled water.
• Additionally, clean the contacts inside the printhead.
• Reinsert the ink cartridge, ensuring it is firmly in the correct slot.

4. Run a Printhead Cleaning:

• On the printer’s control panel, navigate to the Settings or Setup menu.
• Select Tools or Printer Maintenance.
• Choose Clean Printhead or Clean Cartridges and run the cleaning tool.
• If defects persist on the test page, run up to two additional cleaning cycles.

5. Perform an Alignment:

• On the printer’s control panel, navigate to the Settings or Setup menu.
• Select Tools or Printer Maintenance.
• Choose Align Printer and run the alignment tool.

6. Update Printer Firmware:

• Ensure your printer’s firmware is up to date. You can check for updates on the HP support website.

7. Check Ink Levels:

• On the printer’s control panel, check the ink levels. Make sure the black ink cartridge is not defective or empty.

8. Replace the Ink Cartridge (If necessary):

• If the issue persists and you suspect that the black ink cartridge may be defective, consider replacing it with another new cartridge.

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Best regards,