Black Ink not printing

Tatianerc · ‎04-06-2026

The black ink is not printing. I'm talking to a virtual assistant all afternoon, and there is no answer; there is no contact number for Ireland. There is no support for Ireland. Can you please help me? I have instant ink, but it is not working. I have a default black ink.

Pallipurath · ‎04-08-2026

Hi @Tatianerc

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are experiencing issues with printing in black and have not been able to find a solution. Could you please share your printer model and, in the meantime, try the basic troubleshooting steps outlined below.

Check Instant Ink Status

Log into your HP Instant Ink account online.
Verify that your subscription is active and the printer is reporting correctly.
If the printer isn’t syncing, remove and re‑enable Web Services on the printer.

Run Printhead Cleaning

On the printer’s control panel or in the HP App, go to: Printer Maintenance > Clean Printhead.
Run the cleaning cycle (you may need to do this 2–3 times).
Print a test page to see if black ink returns.

Firmware & Updates

Make sure your printer firmware is up to date (via HP APP https://www.hp.com/us-en/hp-app/overview.html )
Outdated firmware can cause Instant Ink recognition issues.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

I'm an HP Employee.

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Tatianerc · ‎04-11-2026

Thank you for your reply.
It is an HP Deskjet 2810e.
My subscription is active.
I have run the cleaning cycle 3 times, and the blank ink is still not printing.
Printer firmware is up to date.

Pallipurath · ‎04-16-2026

Hi @Tatianerc,

Thank you for responding.

I regret to hear that the issue is still not fixed. However I woul request you to please check with an alternative black cartridge and check if it works.

Have a good day.