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‎10-07-2025 03:18 PM

HP Recommended
Product: HP Smart Tank 6001 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I have tried all of these solutions and it is still giving me the error message icon for black printer cartridge. This is still under warranty but I'm just getting a run around. How do I get a hold of HP when all I keep getting is “service unavailable” when I try to use “contact us” on the HP website. Thank you for your help!

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1 REPLY 1

‎10-09-2025 09:44 AM

HP Recommended

Hi @Redouane3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 

I truly understand how frustrating it is when your HP Smart Tank 6001 All-in-One Printer is under warranty, but you're stuck with a persistent black cartridge error and can't get through to HP support due to the “service unavailable” message. You deserve better, and I’m here to help you get the support you need.

Please let me know the issue you are facing so I can check and help, or do share the case number if you have so I can try to find and help you better.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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