Black cartridge HP 65Xl "not communicating correctly"

[Antibes]

Black cartridge HP65 "not communicating properly" with HP Envy 5014 . Have replaced with new cartridge and message persists.  We moved 140 miles and printer was wrapped and moved by professional movers along with other computer equipment, all of which is working normally. Wondering if moving process jarred it out of alignment and, if so, whether solution exists.

[Kumar0307]

@Antibes, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the black ink cartridge. Make sure you are using HP inks.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists with 2 different black ink cartridges,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!