Black ink cartridge does not work anymore although with ink and cleaned

[Metal4ever88]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: back ink cartridge does not work anymore although with ink a... - HP Support Community - 8415025

Reply:

I have almost the same issue, but the black ink on my ENVY 5642 printer looks very faded after I print.  The color ink works fine.  I did just get some more printer paper (HP BrightWhite24).  I tried to clean the cartridges, but the black ink still comes out very faded.

[Jay_G24]

Hi @Metal4ever88,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a print quality issue.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:   https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping