Black ink cartridge stuck

[macaronitrash]

Hello!

I was loading a black ink cartridge into my HP Photosmart 6520 and accidentally inserted it wrong. The front of the cartridge locked in before the back could, so the back is sticking up and loose. I'd probably be able to get it out if it weren't for the giant piece of plastic covering the back half of the cartridges. 

Any help is appreciated. Thank you so much!!

[Jay_G24]

Hi @macaronitrash,

Welcome to the HP Support Community

I'd like to help!

I understand you the black cartridge is stuck.

To assist better -Where you able to pull the cartridge out?

Refer to the video to know how to remove and replace ink-https://www.youtube.com/watch?v=9AVba_km2Oc

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[macaronitrash]

I am unable to pull the cartridge out. It latched into place wrong and won't move because the back is stuck under the ledge of the printer as seen in the photos. 

[Jay_G24]

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes