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‎02-02-2021 05:29 PM

HP Recommended
Product: hp psc 1350 all-in-one

My hp printer will not print from the black ink cartridge.  I have installed new cartridges, cleaned the print heads, etc. etc.

Any suggestions?

 

My operating system is Mac big sur 11.1

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2021 08:15 AM

HP Recommended

@gws79, Welcome to HP Support Community!

 

If you have already performed the steps from the document Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎02-08-2021 08:15 AM

HP Recommended

@gws79, Welcome to HP Support Community!

 

If you have already performed the steps from the document Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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