Black ink is coming out in a light green color.

[JohnFrancisIII]

I just received my new print cartridge and swapped out the old one.

After the printer went through the whole maintenance process and verified the new ink cartridge, I printed a test page.

The bla k ink is coming out in a light green color, almost eligible.

[VikramTheGreat]

Hi @JohnFrancisIII,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble printing using the black ink where it prints green, and you have an issue. Please try the steps shared below.

1. Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.
 

CAUTION: Never turn off the printer without ink cartridges installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. On the printer control panel, open the Setup menu, and then touch Printer Maintenance or Tools.

2. Touch Clean Printhead, and then touch Continue.

After the cleaning completes, a Test Page prints.

3. Examine the Test Page.

a) If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

Note: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

b) If the print quality is acceptable, touch Done.

2. Check for ink smears on the back of printouts

If there are smears of ink on the back of your printouts, use an automated tool to resolve the issue.

1. On the printer control panel, open the Setup menu, and then touch Printer Maintenance or Tools.

2. Touch Clean Page Smears or Clean Smear.

The printer feeds one page slowly. The printer might make some noise for approximately 1 minute.

3. Wait until the page is out of the printer before you remove it.

If you still have trouble, please use the link shared here and try steps 3 and 4 and let me know how it works: Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support