Black ink is not working on HP ENVY 4520 All‑in‑One Printer

[Mei585]

HP ENVY 4520 All‑in‑One Printer black ink is not working. Its full but can't print/copy anything in black. The color ink works. I called them two weeks ago and got my new pack of black ink a few days ago. I installed it to my printer today but it said the ink is not intended for this printer. They are going to send me a new pack of ink but I feel like the problem is not solved. Something wrong. They told me to contact them again if the new ink I will be getting is not working again. 

[Raj2111]

Hi @Mei585 

Welcome to the HP support community.

I understand that you are facing issue with HP ENVY 4520 All-In-One Printer, Don't worry, together we will try to sort this out.

Here are a few steps that should help resolve the issue"

Step 1: Verify the ink cartridge numbers

Make sure the ink cartridge numbers match your printer and country/region.

Go to HP Store, and then verify the ink cartridge numbers for your printer model and country/region. Replace any incompatible ink cartridges.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.

NOTE: 

HP recommends plugging the printer directly into a wall outlet.

1. Turn the printer on.

If the error persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,