Black ink leak from shipping 5100 smart tank

[GZRmikey94]

I have a smart tank 5100 printer that had a black ink leak during shipping to the Philippines, obviously the box was in different positions on the way over. I made sure the cardboard retainer was in place but rough handling bent it. I cleaned the rollers and spill areas the best I could.  But it will not even install to give me a proper error code. I will try the print heads and see if this resolves this. It was a pretty extensive leak as it was inside and out about an ounce out of a bottle. I still had enough ink to fill the bottle

Is there any hope of getting this cleaned up? It was primarily the black ink side that leaked.

[Garp_senchau]

@GZRmikey94,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

• Unplug the printer.
• Remove all ink bottles.
• Clean ink spills with a damp cloth.
• Remove and clean the print head with a damp cloth or cotton swab.
• Clean the rollers and any ink stains inside.
• Reinstall the print head and ink bottles.
• Plug the printer back in and run a self-test or head cleaning.
• Try printing a test page.
• Check for error codes if it doesn’t work.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,