Black ink levels ok, but does not print black

[amhac]

The black ink did not come out properly on recent printed pages. Just replaced it and it does print. 

Every single print quality report page or report page after the clean cartridge process shows no black ink on the page. 

The virtual agent is not helpful because it always reaches the conclusion that the printer is out of warranty and does not take into account that the cartridge and not the printer seem to have a problem. I have tried every cleaning and printing report available. What can I do ?

[A_Gayathri]

Hi @amhac,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[amhac]

Hi, thank you for your reply.

 I use genuine HP cartridges and I print from the HP Smart application on my computer.

I've carried out all the updates, and I've also used the print quality tools offered by the application. The black ink cartridge is new.

I am attaching the print quality diagnostic page to this message

With this information, do you know where the problem might be coming from ?

 

[A_Gayathri]

@amhac,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!