Black ink not drying on photo paper

[NathanBarnsley]

Hi

Can anyone help please as I’m printing on photo paper but the black ink is not drying. Sometimes for hours. Colours dry quickly but black doesn’t. Is this normal?

Thanks

Nathan 

[Nal_NR]

Hi @NathanBarnsley,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[NathanBarnsley]

Hi

My printer is the ENVY 6000E series with a serial number of TH17NCK0G4

Thank you

Nathan 

[Nal_NR]

Hi @NathanBarnsley,

Thanks for confirming the details. 

To increase the drying time in Windows, follow the steps below:

When ready to print, click File, click Print.

Depending on your driver version, click Properties, Settings, or Preferences and follow the steps below depending on the option.

For Properties or Settings, follow the steps below:

Click the Advanced tab.

In the Extra Dry Time section, move the slider toward More.

For Preferences, follow the steps below:

Click the Basics tab.

From the Basics tab, click Advanced Features.

In the Extra Dry Time section, move the slider toward More.

Try a sample print and see if the drying time needs to be increased more.

To increase the drying time for a Macintosh computer, follow the steps below:

From the File/Print Menu, select Ink under the General tab.

In the Dry Time section, move the slider toward More.

Try a sample print and see if the drying time needs to be increased more.

Other steps that will reduce ink smearing

If the ink still smears when printing, try some of the following suggestions:

Decrease the amount of time it takes for the ink to dry by decreasing the print quality to Normal or Fast mode.

Try printing on a different type of paper or on paper from another manufacturer. Paper formulas are different between manufacturers and may have a coating that causes the ink to be absorbed at different rates.

When printing large graphics or photos on plain paper in Best or Normal modes, improve the results by using heavier paper. Paper that is rated at 90 g/m2 (24 lb.) or higher will not curl or smear as easily as paper of a lighter weight.

Hope this helps! Keep me posted for further assistance.
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