Black ink not printing in Envy 5032 despite running all checks

[RJHFANDCLF]

Half way through an 80 page doc the black started fading out then stopped. Colour is fine but slightly fuller cartridge than black according to level monitors. Also Instant Ink states that neither needs replacing (although replacements will now arrive in two weeks).

I have run every check and test both manually and have also followed https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095657/... to confirm. This doesn't mention though the last check I did which was a deep head clean - which said it couldn't resolve the issue and to contact technical support. The printer is two months out of warranty so that will cost me £18 when the printer only cost £35 from Currys. It is probably just a duff cartridge, but as I'm on Instant Ink (which thinks I haven't run out), I don't have a replacement to try. It's a ridiculous catch-22 situation - and I'm in the middle of an important print run.

The printer is only 14 months old and hasn't printed more than a few hundred sheets since new.

I don't want to throw it away, but a service charge to tell me to wait for a cartridge to arrive in two weeks - that may, or may not work - could simply be good money after bad.

I changed to HP from Epson for quality problems, so who do I try next? Not impressed so far!

[TEJ1602 · Accepted solution]

@RJHFANDCLF, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RJHFANDCLF]

Thank you for your response and for expediting the new ink delivery - all appreciated. It is just rather annoying that the ink monitors. or maybe the cartridges, are obviously not to be relied upon, from the number of similar posts - but at least it seems to be nothing more sinister, thank fully.