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‎01-09-2021 03:42 AM

HP Recommended
Product: Deskjet 3720
Operating System: macOS 10.13 High Sierra

Hi hope someone can help, 

 

We are unable to print out in black ink. The cartridge is inserted properly, is showing as full but when we print something out the  black ink does not appear on the page. the other colours seem fine albeit now running low. 

 

The contacts look fine, can see small amount of black coming out of the cartridge. 

 

Any advise please.  

Category:
1 person had the same question
1 REPLY 1

‎01-14-2021 04:40 AM

HP Recommended

@h0pE-LE55, Welcome to HP Support Community!

 

I see that you have issues with printing black color, I'd suggest you follow the steps from the document Color or Black Ink Not Printing to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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