Black ink not printing

[LukaszJ1]

Printer says I’m good on ink but clearly not as blurry pages coming; I have just replaced the colour one so weird the black one stopped; shipment in few days but clearly sth wrong with printer not communicating ink shortage? Can I run some tests to check if there is another issue?

[Rainbow23]

Hi @LukaszJ1

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.

I see that you are facing print quality issues with your HP DeskJet 2710 All-In-One Printer.

Please follow the steps from this document

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[LukaszJ1]

hi, thank you for sharing all tips. It turned out in the end that the cartridge dried out which is why the printer was wrongly showing 'no need to replace'; fitted new ink and it works just fine.

thx

[Rainbow23]

Hi @LukaszJ1

That's great! Happy to hear that the issue resolved after replacing the black ink cartridge.

To stop the cartridges from getting dried up, I suggest that you print at least one page once in 15 days. If you are not printing for more than 15 days, then you need to remove the cartridges and keep it in a zip lock bag or an air-tight plastic container.
If you need further assistance, feel free to reach out to us. 

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!