Black ink not printing

[pairofReds]

I recently changed all of the ink cartridges in my office jet pro 8035e, with HP cartridges. The black ink will not print. I did a printer head cleaning and thought the issue was fixed. Then I looked inside of the printer and noticed what looked like an ink explosion. If this the problem? I’ve even replaced the black ink with a brand new one and still nothing. 

 

 

 

[Garp_senchau]

@pairofReds, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I suggest that you clean up the spilled ink.

Next, I suggest you refer to this guide: HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[pairofReds]

How do I clean up all of the ink inside the unit? And how does something like this happen with the ink being the generic ink from HP? It seems I will have to buy a new printer because of a faulty ink sent to me by HP

[Garp_senchau]

Hey @pairofReds,

Thank you for your response

I am truly sorry to hear about the ink issue you've experienced. It's unfortunate that this happened, and I completely understand how frustrating it must be.

While rare, it is possible for even genuine ink cartridges to malfunction due to some pressure imbalance during shipping, which can result in leaks.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[pairofReds]

Considering the ink malfunction was at no fault of my own and will cost more for a replacement printer, is there any form of compensation? My wife has a small business she runs from home and uses the printer daily. 

[Garp_senchau]

Hey @pairofReds, 

Thanks for reaching out! I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,