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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Matsypie
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Black ink not working

HP Recommended
HP Envy 5544
Microsoft Windows 10 (64-bit)

The black ink levels appear ok but no black ink appears when printing or on diagnostic pages - which then means those pages are not recognised when you are supposed to scan them to check for quality (alignment / cleaning}.

 

I have to print everything out in a very dark blue.

1 REPLY 1
sandytechy20
HP Support Agent
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@Matsypie

 

Welcome to the HP support community.

 

I understand that the black cartridge in your printer is not printing, I am glad to assist you.

Manually clean the area around the ink nozzles

  1. Gather the following materials:

    • Long, lint-free cotton swabs

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Turn on the printer.

  3. Open the ink cartridge access door by placing two fingers under one or both of the small handles on the sides of the ink cartridge access door, and then lift up.

    Figure : Opening the ink cartridge access door

    Image: Opening the ink cartridge access door.
  4. Disconnect the power cord from the rear of the printer.

  5. Disconnect the USB, if it is connected.

  6. Lightly press down on an ink cartridge to release it.

    Figure : Pressing down on the ink cartridge

    Image: Pressing down on the ink cartridge.
  7. Pull the ink cartridge toward you to remove it from the slot.

       CAUTION: 

    Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  8. Hold the ink cartridge by its sides.

    Figure : Holding the ink cartridge by its sides

    Image: Holding the ink cartridge by its sides.
       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure : Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles.
  9. Lightly moisten a cotton swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

  10. Clean the face and edges around the ink nozzle with the swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    Figure : Clean the area around the ink nozzle

    1.  

      Image: The ink nozzle and ink cartridge contacts.

      Nozzle plate - Do not clean
    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

  11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  12. Slide the ink cartridge into the empty slot, and then gently push up on the ink cartridge until it snaps into place.

    Figure : Inserting the ink cartridge

    Image: Inserting the ink cartridge.
  13. Repeat these steps to clean the other ink cartridge.

  14. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    Image: Closing the ink cartridge access door.
  15. Reconnect the power cord to the rear of the printer.

  16. Turn on the printer.

Here is the HP document for your future reference:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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