Black ink not working

[jh328]

No matter what I try, I cannot get the blank ink to print. I've tried all three levels of cleaning the printheads from the Smart app, cleaning the printheads from the printer, uninstalling and reinstalling, using distilled water to clean the connection between the printer and the cartridge, and the black ink cartridge is still not working properly. When I print the test pages that show the bracketed color blocks, all colors show except black. The weird thing is, though, that the brackets are black.  When I print the test page that includes black letters at the top, they come out a faint grey.  Nothing else black will print, including alignment pages.

[sandytechy20]

@jh328 

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers