Black ink skipping lines & printer head issue

[Jzinck]

I recently installed new HP Ink (colors only)  now it’s skipping black ink.

i have cleared the print heads using the control panel and also aligned-it many times.  The updates are current, I did reset it but only got the control panel back.  Printer is plugged directly into the wall outlet.  
I can’t get the ink head cartridge to mice indent if the door when it is open.

This printer has been a gem for years.

Please help me get it working again.

[Irwin6]

Hi @Jzinck,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with on your printer that does not print in black.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support