Black ink supply

[Chippy_D74]

My black ink cartridge stopped working long ago on my HP envy printer. Not sure what the problem was - maybe it just dried up. For some reason, I'm able to print black and white using just the colour cartridge but the quality is poor. I'm on instant ink, so until I use a black cartridge I won't get any black ink sent through. What can I do, short of buying a new black cartridge myself?

Tried contacting HP/instant ink but options for support are insanely hidden and this appears to be the only way to get any help - is that right? Might have to cancel my subscription as it's too much hassle to get basic support...

[A_Gayathri]

Hi @Chippy_D74,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.