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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Photosmart 5520

Black ink cartridge is not printing at all. All others print ok. Have carried out print quality report; clean print head and clean ink smear several times and then tried a new cartridge (the removed one was also new but wondered if possibly faulty). Any advice on other options to try please?

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