Black or Color Ink Not Printing, Other Print Quality Issues - OfficeJet Pro 8025

[SuzyQ58]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Black or Color Ink Not Printing, Other Print Quality Issues - HP Support Community - 8526791

Reply:

I have the OfficeJet Pro 8025.  I recently went off the HP Insta Ink program and replaced my ink cartridges with HP Cartridges.  Now my printer won't print in color.  I've run the printer maintenance to clean print heads several times but still no printing in color.  No diagnostic page that includes any color.  I've also removed printer and re-added printer to my settings.  No luck.  Any ideas?

[Treeko]

Hi @SuzyQ58,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge issues with your HP OfficeJet Pro 8025 All-In-One Printer.

To isolate the issue, I would request you to elaborate the defect you are referring to.

Meanwhile, you can perform the steps mentioned in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support