Black printing: bad quality (ENVY 6234), tried all quality tools

[Baldadi]

Hi all,

Black seems to give faded/incomplete printing, test page Quality Report shows consistent problems (see pics).

Tried all alignment and deep cleaning tools and also Reset Printing in Mac OS.

Does not solve the problem.

Color printing seems fine.

I have Instant Ink, so original cartridges and HP Premium paper.

Does my black cartridge need replacing? 

regards,

B

Black/grey errors, lines not printingErrors also in text printing

[Jay_G24]

Hi @Baldadi,

I'd like to help!

I understand you are facing print quality issues.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Have a great day!

[Baldadi]

Thx for your reaction, I will be sending the printer for repair.

However it might be that the cartridge is at fault?

SHould/Can I contact HP Smart Ink about this?

Regards, B

[Jay_G24]

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know!