Black streaky with new instant ink cartridge

[Matt_Gotts]

I've just changed the black ink on my printer as the old one started to go streaky on a run of more than a couple of pages, and the new black instant ink cartridge seems faulty.

At first it wouldn't print at all, but after putting the old cartridge in (which got some black printing on the page), reinserting the new one started it working but it's got void lines in the printing. 

I've tried both levels of head cleaning several times but it refuses to work properly. 

 This is a photo of the most recent test page after a head clean.

The printer was fine up to this point and isn't that old (but out of warranty) so it suggests the cartridge is faulty. As I'm on instant ink, how do I go about getting a replacement, as I'd rather not have to replace the printer if I don't have to!

Thanks in advance,

Matt

[Matt_Gotts]

 Trying to re post image of test page as it seems to have failed

[sandytechy20 · Accepted solution]

@Matt_Gotts

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a cartridge issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Matt_Gotts]

@Sandytechy20 thanks for your reply - I've tried the cleaning routine a few times and no joy - the colour is printing fine, but not the black.

I've replied to your PM with my  Instant Ink details, look forward to hearing from you.

Thanks for your help

Matt

[Matt_Gotts]

For anyone else coming to this post later on, a new black cartridge fixed the issue which HP resolved as above.

[sandytechy20]

@Matt_Gotts

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance. 

Cheers.