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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Blank Ink Cartridge - Problem, even after replacing a new on...

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05-13-2025 01:07 AM
I have replaced 2 ink cartridge for black and reset my printer, using the 15 second and 30 second method, the problem still persist.
Regards,
Jas
05-14-2025 06:25 AM
@Jas887, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Blank Ink Cartridge!
We're thrilled to have the opportunity to assist you and provide a solution.
I see your tri-color cartridge is working fine, but the black one still shows a "Cartridge Problem" even after replacement and resets. You’ve already done quite a bit of troubleshooting, so thank you for your effort there!
Let’s try a couple more things:
Gently clean the cartridge contacts (both on the black cartridge and inside the printer) using a lint-free cloth slightly dampened with distilled water. Make sure everything is dry before reinserting.
Try a full power reset: unplug the printer while it's on, wait 60 seconds, then plug it back in.
If possible, test with another black HP 680 cartridge to rule out a rare defective batch.
If the issue continues, it might be a hardware fault with the cartridge slot itself.
Hope this helps!
Take care, and have an amazing day!
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Regards,
ZOEY7886
I am an HP Employee