Blank ink not show showing on printed page

[Jazijay]

My black ink isn’t showing up when I print. It’s a brand new cartridge and my color ink is showing up. So not sure why my black isn’t. I also cleaned it and still nothing

[Sneha_01]

HI @Jazijay,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your black ink isn’t showing up on the printed page despite having a new cartridge and performing cleaning, it could be due to several reasons. Here’s a step-by-step guide to help you troubleshoot and resolve the issue:

1. Verify Cartridge Installation

a. Check Cartridge Placement:

• Open the Printer: Open the printer’s ink cartridge access door.
• Ensure Proper Installation: Make sure the black ink cartridge is installed correctly and is firmly seated in its slot.

b. Remove and Reinsert Cartridge:

• Remove Cartridge: Carefully remove the black ink cartridge.
• Inspect Cartridge: Check for any protective tape or packaging that might still be on the cartridge.
• Reinsert Cartridge: Reinsert the cartridge, ensuring it clicks into place.

2. Perform Printhead Cleaning

• Access Cleaning Menu: On the printer’s control panel, go to Setup > Printer Maintenance > Clean Printhead or a similar option.
• Run Cleaning Cycle: Follow the instructions to run a cleaning cycle for the printhead.
• Deep Cleaning: If available, select the option for a deep or thorough cleaning to clear any more stubborn clogs.

3. Check for Printhead Issues

• Power Off Printer: Turn off the printer and unplug it.
• Remove Printhead: If your printer allows, carefully remove the printhead assembly.
• Clean Printhead: Use a lint-free cloth lightly moistened with distilled water to clean the printhead contacts.
• Reinsert Printhead: Allow everything to dry completely before reinstalling the printhead and turning the printer back on.

4. Check Ink Levels and Cartridge Quality

• Check Levels: Use the printer’s control panel or HP Smart app to check the ink levels. Ensure the black ink cartridge has sufficient ink.
• Try a Different Cartridge: If possible, try using another black ink cartridge to rule out the possibility of a defective cartridge.

5. Perform Printhead Alignment

• Access Alignment Tool: On the printer’s control panel, navigate to Setup > Printer Maintenance > Align Printer or similar options.
• Follow Instructions: Follow the on-screen instructions to align the printhead.

6. Check Printer Settings

• Print Preferences: When printing from your computer, check the print settings to ensure that the black ink is selected as the color for text and images.
• Set to Black & White: Ensure the document is set to print in black and white or grayscale if you are troubleshooting black ink issues.

7. Update or Reinstall Printer Drivers

• HP Support: Go to the HP Support website and download the latest drivers for your printer model.
• Install Drivers: Follow the instructions to install the updated drivers.
• Uninstall and Reinstall: Uninstall the current printer drivers and reinstall them from the HP website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support