Blue Ink Stopped Printing Officejet 8020

[jm98029]

Officejet 8020, Win 10-64; Blue ink stopped working. Tried 3 new cartridges, ran every troubleshooter, print head cleaner, alignment, all 3 times.

Tried cleaning cartridge vents with a pin.

Blue ink print shows streaks in it.

Have had the printer 6 months.  Ready to take it back to Costco.

[Jay_G24]

Hi @jm98029,

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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