Blue Not Printing

[QueenEnvy]

Was there a solve for the Cyan not printing--even after multiple printhead cleanings ?

[Kumar0307]

@QueenEnvy, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in blue. Make sure you are using HP ink cartridges. 

Check if you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Check the ink level on the printer screen and replace any low/empty ink cartridges.

Clean the printhead up to 2 times and print a test page to check the result.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If the issue persists even after replacing the ink cartridge, I'm afraid this is a hardware issue with the printhead 

Please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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Have a great day!