Blue and Red Roller marks random

[Clnheart]

Some days the pages print perfect. Other days, they smear red dots and blue roller marks all over the pages. If you print more than one page at a time, the smears get worse. Tried new ink cartridges, they ate flawless for about a month. Tried cleaning rollers, but I have no idea what I'm doing. 

 

 

[Sneha_01]

Hi @Clnheart,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the print quality issue on your HP printer. Here are some steps you may try that should help.

• Solution one: Remove any protective tape from the print cartridges
• Solution two: Print from a different software program
• Solution three: Adjust, reload, and change the paper
• Solution four: Check the printer environment
• Solution five: Check the printer connections
• Solution six: Clean inside the printer
• Solution seven: Change the driver settings
• Solution eight: Print a diagnostics page
• Solution nine: Restart the printer and the computer
• Solution ten: Calibrate the printer
• Solution eleven: Identify and replace the problem print cartridge
• Solution twelve: Service the printer

Please click here to perform the steps mentioned above.  This link has the details troubleshooting steps.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support