Blue ink isn't Printing and scanner not working

[Anurag235]

1) My printer is working good but the blue colour and shades of blue are not printing in the images/documents.

i have tried all troubleshoots and hp doctor app too. nothing works!

2) second issue is that, my scanner isn't working in the same printer... it stays unrecognisable in the software of hp!

[Nal_NR]

Hi @Anurag235,

Welcome to the HP Support Community. 

I'd like to help.

Follow the steps from this document here and see if that helps.

You may also refer to this document and keep me posted if you have already tried these steps and still the issue persists. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Anurag235,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Anurag235,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.