Blue ink not printing-instant ink subscription

[dselberg]

Hello,

I am a member of the instant ink program and did receive new cartridges to replace defective ones back in October. I did install them last week (as I am now working from home and need to print more) and followed all steps. The blue ink, despite being a brand new cartridge will still not print. I have no replacements! I have cleaned the printheads on all three level multiple times (to the tune of about 50 pages worth of report pages printed out, with only some blue streaks). I pay for this product and it is defective. I am super frustrated. Please help.

[TEJ1602]

@dselberg, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!